WITH OVER 2.4 million registered cardholders, AA Smartfuel operates a highly inclusive organisation with its call centre front and centre in the office. Their highly motivated staff members ‘own’ the customer service experience and are dedicated to ensuring customers are happy at the end of any interaction.
AA Smartfuel allows New Zealanders to contact a local customer service representative in a timely manner through Freephone, email, online via the company website and Facebook or even via post for a small number of cardholders.
By having its call centre staff in the hub of the organisation, the company is able to pick up on any emerging issues quickly and address them as they arise.
Customers get to speak to motivated members of staff who will regularly go above and beyond to help them, which could include anything from helping customers plan their road-trip routes in relation to our fuel partners’ locations, to helping them set up a Facebook account to take part in social media competitions. AA Smartfuel’s mantra is simple: treat the customer the way you would like to be treated.
The brand is committed to providing a working environment where staff members are supported, which has resulted in consistency of service and a low staff turnover.
Visit www.aa.co.nz/aasmartfuel for more information.