CARPET COURT is New Zealand’s most trusted and well-known flooring retailer with 57 stores nationwide, having installed hundreds of thousands of metres of flooring in Kiwi homes.
Formed in 2004, Carpet Court's vision is to ensure customers have an enjoyable experience when undertaking the often daunting and confusing task of selecting flooring. Experienced consultants are on hand to help guide them through the process of choosing from the extensive range of carpet, vinyl, tiles and wood flooring options available to them.
They continually monitor and improve the customer experience through post-purchase surveys, which allow customers to rate the process from quote through installation and after sales follow-up. This helps Carpet Court identify areas to improve further.
In 2017, Carpet Court will continue to roll out its new-look concept stores, designed to allow more products to be displayed in a more welcoming and inspiring environment than traditional flooring stores.
Carpet Court is New Zealand’s largest insurance partner for floor claims. This is a result of Carpet Court's swift and efficient processes and systems. These partnerships have been further strengthened by their robust Work Safe policies and processes in addition to the focus on customer service excellence
A recent customer was extremely impressed with the service offered throughout the entire process – from an efficient sales consultant, who had such great product knowledge and was able to quickly resolve changes, to the tradesmen who travelled through snowed-in roads to install the carpet and vinyl quickly and professionally in time for the customer’s mother to return from hospital – giving them a 10/10 rating. “Thanks, Carpet Court, for an excellent job and great service!”
Visit carpetcourt.nz for more information.