2016 WAS A FANTASTIC YEAR for Skinny Mobile, with Kiwis citing Skinny’s super low prices, awardwinning customer service and no-frills approach as reasons for choosing the market challenger. It picked up many accolades, including the Quality Service Award, the Canstar Blue for Mobile Prepay 2016, Consumer NZ People’s Choice Award Mobile 2016, and became Consumer Trusted (the only telco that is) as well as winning CRM Technical Helpdesk 2016.
Skinny Mobile launched in 2012 and now has 200,000-plus active prepaid mobile customers. Skinny Mobile prides itself on offering a great website, app and text service, and even though the self-service options are top notch, if a customer needs to call, it’s the brand’s strategy to pick up the phone quickly and work to solve the customer’s issue on the first interaction.
One recent customer shared how Jay, a Customer Service Advisor, took such good care of her. He made solving her issues easy even though she’s not confident with technology and said, “As an employee he’s just right up there, and you are so lucky to have him!”
Skinny Mobile makes sure the team has all the training, information and resources needed to do a fantastic job. However, great people are most definitely the key ingredient to Skinny Mobile’s quality service success.
Visit www.skinny.co.nz for more information.