THE BEAUREPAIRES TEAM understands that one size doesn’t fit all when it comes to customer service. Understanding individual driving requirements is paramount to matching the correct tyre, wheel and battery products to customer needs. At Beaurepaires, they want to ensure you arrive safely wherever you’re travelling.
“Building strong customer relationships is vital to us at Beaurepaires. That’s why we ensure we have a network of friendly and down-to-earth people who can listen and provide sound advice. No day is the same at a Beaurepaires store, so adaptability and a positive team attitude are assets we value in our team,” says Beaurepaires Managing Director, Grant Rushbrooke.
‘Excellence’ is one of Beaurepaires core values. Striving for the best and to exceed expectations, while also placing a strong emphasis on innovation. This year, Beaurepaires launched its ‘book and buy’ online platform to enhance the customer experience through this time-saving approach to retailing.
“Ensuring customers receive the same high standard of service and advice across the network is very important to us,” says Rushbrooke. “Winning the Gold Award this year reflects the strong customer focus our team strive for every day.”
At Beaurepaires, they place a key importance on training and investing back into their teams. This ensures people are engaged and able to offer customers optimum support. The company celebrates the efforts and successes of the team with an annual awards evening. Individual members are rewarded with strongly contested prizes such as overseas trips and travel vouchers.
Beaurepaires: a trusted service provider for over 35 years.