Southern Cross Health Society

SOUTHERN CROSS HEALTH SOCIETY a not-for-profit health insurer who cares for more Kiwis and pays out more in claims than any other health insurer in New Zealand (in 2017 they returned 90 cents of every dollar back to their members).

Established over 50 years ago, with a vision to help create a healthier society, Southern Cross now has more than 850,000 members who can have faster access to specialist appointments, diagnostic procedures and treatment, without waiting lists.

Members regularly report that the staff are professional, empathetic and make it easy for them. They find accessing the Southern Cross network, including Affiliated Providers and Easy-claim, plus My Southern Cross and the app, simple to navigate.

Southern Cross will continue its focus on delivering sustainable, excellent value health insurance that helps its members get better, faster, as well as developing future tools to support members’ wellbeing.

Continuing to build and deliver digital experiences to give members greater control, the Southern Cross digital story is indicative of what lies ahead – blending the best of its history with new technology, products and tools that empower Kiwis to live their healthiest lives.

Southern Cross regularly receives feedback from members regarding the difference it has made to their lives. A typical example is this testament from a member about the experience she and her mother, also a member, had with Southern Cross: “Every person we dealt with was so caring and efficient. Claims and pre-approvals were effortless. This made an extremely stressful and emotional time just a little bit easier.”

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