SINCE THE FIRST SPECSAVERS STORE opened in New Zealand in 2008, customer service has been the brand’s number one priority.
Specsavers looks for staff who share a caring and committed attitude and it then puts them through a wide-ranging and ongoing training programme.
The Specsavers customer service culture means that the people who own the store also work in the store, which allows them to stay in touch with customer needs on the shop floor.
Specsavers staff are encouraged to go above and beyond the call of duty for their customers every day. Specsavers recognises that its customers are the life blood of its business and the brand's commitment to customers is lifelong – it's not just about the sale on the day. As such, it is constantly measuring its ability to deliver the levels of service that customers expect.
In 2018 all 52 Specsavers New Zealand store teams will continue to place training and development at the forefront of their plans, ensuring that the needs of their customers are never forgotten and that the service provided is consistent from store to store.
For more information, please visit http://www.specsavers.co.nz