EIGHT IN TEN KIWIS with health insurance choose Southern Cross Health Society, a not-for-profit organisation which pays out more claims than any other health insurer (71% of the country’s health insurance claims in 2016). Southern Cross Health Society has been around for over 50 years, and has more than 820,000 members who can have faster access to health care when they need it.
Members regularly report that the staff are professional, empathetic and make it easy for them. They find the processes, including the Affiliated Providers and Easy-claim, plus online and app claiming, simple to navigate.
In 2017, Southern Cross plans to transform online services to make them more effective and cost efficient and will continue to invest in the channels its members use to make it even easier and more convenient to deal with.
Looking back over the previous year, the organisation is proud that its member base continues to grow and that it has maintained a high level of service.
Southern Cross regularly receives feedback from members regarding the difference it makes to their lives. A typical example is this testament from a member about her mother: “Every person we dealt with was so caring and efficient. Claims and pre-approvals were effortless. This made an extremely stressful and emotional time just a little bit easier.”
Visit www.southerncross.co.nz/society for more information.