NEW ZEALANDERS HAVE VOTED RYMAN HEALTHCARE the top retirement village operator for exceptional customer service for the fourth time.
Ryman Healthcare understands that every one of its residents’ healthcare needs are different, and that these needs change over time.
Catering for over 10,800 residents and employing more than 5,000 staff, the Ryman Healthcare model centres around providing continuity of care for older New Zealanders, and draws on nearly 35 years’ experience in doing so.
The dedication, commitment and professionalism of staff ensure residents feel safe in the knowledge that they are being well looked after and secure about their future.
Ryman Healthcare has invested more than $30 million in new initiatives over the past three years. These include revamping the food service with Ryman Delicious offering more menu and food choices, new permanent emergency power generators and a new electronic care programme.
To maintain its high level of customer service, Ryman Healthcare regularly surveys residents, their families and staff for feedback on the delivery of their service. Employees who display kindness, compassion and caring qualities and go over and above in the care of the residents, are regularly recognised at staff awards.