Introduction
It is with great pleasure that Reader’s Digest presents the Quality Service Awards. We believe companies that deliver outstanding customer service should be recognised and rewarded in New Zealand.
Our Winners Showcase highlights which companies have gone above and beyond their customer’s expectation.
Click here to see the winning companies in this year’s survey.
Have you ever wanted to voice your opinion about a company that gave you great service?
We have.
Brand Showcase
Home & Contents Insurance
Gold Winner
Hearing Service
Gold Winner
Tyre Retailers
Gold Winner
Flooring Stores
Gold Winner
Supermarkets
Gold Winner
Cruise Company
Silver Winner
Paint Decorating Stores (excl DIY/Home Improvement)
Gold Winner
Retirement Villages
Gold Winner
Internet Service Provider
Gold Winner
Travel Insurance
Silver Winner
Coffee Shops & Cafes
Gold Winner
Methodology
How Our Quality Service Survey Was Conducted
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Market Research
We commissioned a highly recognised independent market research agency, Catalyst, to survey a representative sample of 1,500 New Zealand adults. Respondents were asked to nominate a service provider in up to 41 categories. To qualify to vote on a category, they must have used a service provider from that industry.
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Consumers Voting
Survey respondents were asked to rank their experience on the listed companies according to these questions:
- "Personalisation: Was an individual customer experience provided?."
- "Understanding: Was a genuine insight into the customer's needs demonstrated?."
- "Simplicity: Was dealing with the company quick and easy?"
- "Satisfaction: Was the customer's expectation met and, even better, exceeded?"
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Rating
The highest rated companies were judged the Gold Standard Winner, with the next closest company awarded the Silver Standard Winner.
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2019 results
We are confident that the results of this annual poll are the truly accurate measurement of New Zealand consumer sentiment in 2019. Great brands have wonderful success stories.
